TalkMandarin Privacy Policy

Last Updated: May 27, 2026

Effective Date: May 27, 2026

TalkMandarin (“TalkMandarin,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we collect it, how we use it, how we share it, and the choices you may have.

By using TalkMandarin, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Name, email address, or login credentials
• Profile information such as nickname, avatar, language level, and preferences
• Text messages, prompts, answers, and other text content you submit in the app
• Voice recordings, audio messages, or spoken responses you submit
• Feedback, support requests, and survey responses

b. Information Collected Automatically

• Device type, operating system, app version, browser type
• IP address, network information, and approximate location based on IP
• Usage data such as pages viewed, buttons tapped, session activity, and crash logs

c. Learning and AI Interaction Data

To provide language-learning features, we may collect and process:

• Your text inputs
• Your voice inputs and audio recordings
• Speech-to-text transcripts generated from your voice inputs
• AI-generated replies, corrections, coaching tips, and learning feedback
• Practice history, progress, and settings

2. How We Collect Information

We collect information in the following ways:

• Directly from you, when you create an account, complete your profile, send text, record voice, contact support, or otherwise use the app
• Automatically, through the app and your device when you use our services
• Through our own servers and systems, as needed to process user requests, generate AI responses, support speech processing, store account data, and maintain service functionality

3. How We Use Information

We use information to:

• provide, operate, and maintain the app
• create and manage your account
• generate AI conversations, coaching tips, corrections, and learning feedback
• process voice input and speech transcription
• personalize your learning experience
• save your practice history and preferences
• improve product quality, safety, and performance
• respond to support requests
• detect abuse, fraud, and security issues
• comply with legal obligations

4. AI and Voice Processing

TalkMandarin uses AI technology on our own servers to provide conversation, language-learning, correction, feedback, and related voice-processing features.

When you use AI or voice-related features, we may process:

• text you enter or submit
• voice or audio recordings you submit
• speech-to-text transcripts
• related conversation context needed to generate a relevant response
• AI-generated replies, corrections, and learning feedback

This processing is used only as necessary to provide the feature you request, improve service quality, maintain safety and security, and support app functionality.

We do not send your text, voice recordings, transcripts, or related personal data to any third-party AI service provider for AI response generation or voice processing.

Where required by applicable law, we will obtain your consent before processing your text, audio, transcripts, or other personal data for AI or voice-related features.

You may choose not to use AI or voice features, but some features of the app may not function properly without that processing.

5. How We Share Information

We do not sell your personal information.

We may share information:

• with service providers that help us operate the app, such as hosting, analytics, crash reporting, customer support, and payment providers, where applicable
• if required by law, regulation, legal process, or government request
• to protect rights, safety, security, or prevent fraud or abuse
• as part of a merger, acquisition, financing, or sale of assets

We do not share user-submitted text, voice recordings, or transcripts with third-party AI service providers for AI response generation.

We share only the information reasonably necessary for the relevant purpose.

6. Data Retention

We keep information for as long as reasonably necessary to:

• provide the service
• maintain your account and learning history
• comply with legal obligations
• resolve disputes
• enforce our agreements

We may delete, de-identify, or anonymize information when it is no longer needed.

7. Your Choices and Rights

Depending on where you live, you may have rights to:

• access your information
• correct or update your information
• request deletion of your information
• withdraw consent where processing is based on consent
• close your account

You may also choose not to submit text or voice content for AI-related features, although certain features may become unavailable.

To make a request, contact us at: [email protected]

8. Cookies and Similar Technologies

If you use our website, we may use cookies or similar technologies to:

• keep you signed in
• remember preferences
• understand usage
• improve performance

You can manage cookies through your browser settings.

9. Children

TalkMandarin is not intended for children under the age required by applicable law without parental or guardian permission. If you believe a child has provided personal information without proper consent, please contact us.

10. Security

We use reasonable technical and organizational measures to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

11. International Processing

Your information may be processed in countries other than your own, depending on where our servers, infrastructure, or service providers operate. By using the service, you understand that your information may be transferred and processed internationally, subject to applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date. Your continued use of the service after changes become effective means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]